FREQUENTLY ASKED QUESTIONS

  1. How do I order?Simply click on our product. Select the model you require by clicking on the Select tab. Click on “Add to Cart” button. When you’ve completed your shop, click on “Checkout” and choose your payment option?
  2. What payment options do you have?Credit Card, Paypal or Afterpay.
  3. How will I know that my order has been received?Once you’ve placed your order, you will receive an order confirmation from us. 
  4. Will I receive an invoice?Yes. We will email you an invoice before we ship your order. 
  5. I don’t like online orders. Can I place an order over the phone?Yes you can. Give us a call on 0408834069 and chat to our Customer Service Representative. Alternatively send us an email at info@drsafety.com.au
  6. Q. How do I know what model I require?All our ladder specifications are located at the bottom of each page. They include all the measurements and weights that you need. Need to chat to one of our ladder experts? Call 0408834069
  7. Do you offer Free Shipping?Yes, we offer free shipping across Australia except tripod ladder. (Sorry for that, the shipping cost range is large. However, give us a call and we will provide the most updated shipping rate.)
  8. Can I pick up?Yes, we are located in Brisbane QLD. Give us a call 0408834069 for arrangement.
  9. What freight carrier do you use?Inexpress. Tracking information information is supplied once order has been dispatched.
  10. Can I have my ladder shipped to a P.O. Box?No, however we can ship to most business or residential addresses across Australia.
  11. Can I have my order left without a signature?Yes. If you think you won’t be home to receive your order and are happy to leave your ladder in a desired location, please add a comment in the “Order Notes” section. e.g.” I authorise my order to be left at the front door.” OR “I authorise my order to be left at the right hand side of the house behind the rubbish bins.” 
  12. How can I track my order?You will receive an email. The email will notify you that your order has been dispatched. The tracking number and the link provided by Couriers will be provided.
  13. How long will it take for my order to arrive?Please see table below. Working Days are classified as Monday-Friday. No weekend deliveries.
  • NSW – 2-3 working days
  • QLD – 1-2 working days
  • VIC – 2-3 working days
  • ACT – 4–5 working days
  • WA – 3-4 working days
  • SA – 3–4 working days
  • TAS – 6 working days
  1. Can I return my order if I change my mind?

Yes, we accept returns. We must be notified within 7 days of receiving the order. The freight cost to return stock is at the customers expense. The goods and packaging must be returned in the new/original condition it was sent. Once received a refund for the purchase price of the goods will be issued.

For any further queries, please call us on 0408834069 or email info@drsafety.com.au .