Return Policy

Service Hotline : (61) 0408834069

Dr.Safety receive claims under warranty for products which have failed due to reasons not covered by the Dr.Safety Lifetime Repair and Maintenance. One of the main causes of product failure which is not covered by warranty is when the damage is customer induced. The following is a non-exhaustive overview of customer induced damage and the causes. 

Customer Induced Damage (CID)

Dr Safety Warranty does not cover the following:

(i) Uninterrupted or error-free operation of a product;

(ii) Loss of data;

(iii) Any software programs and applications that may come pre-installed with the product;

(iv) Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with product information guide;

(v) Damage caused by a non-authorized service provider or self-repair;

(vi) Failure of, or damage caused by, any third party products, including those that Lenovo may provide or integrate into the Lenovo product at your request;

(vii) Any technical or other support, such as assistance with “how-to” questions and those related to product set-up and installation;

(viii) Products or parts with an altered identification label or from which the identification label has been removed.

(ix) Any pre-existing defects in your product that occurred on or before the date of your purchase.

Any hardware failure and damage caused by any of the above mentioned scenarios is known as Customer Induced Damage (CID)